Employment At Key to Escape

The role of the GAME HOST is an essential part of the escape room experience.  While we build amazing rooms and put a great deal of effort and theory into game design, the role of the GAME HOST is to always ensure that the guest experience is the best it can be.  We are in the business of entertaining guests.  Unlike some escape rooms that boast about how few people can "win" in their rooms, we know that with a good GAME HOST, every customer can walk away from the experience excited to return again and an escape room enthusiasts  for life.  This role has a direct impact on the guest experience as well as the industry and we are very selective to ensure that our hosts are representing our love for the experiences we offer to our guests.  

Be over the top, be theatrical, have fun and get paid for helping our guests have fun too.  

Our team members are empowered to create incredible interactions and remarkable moments during all aspects of our guests' experiences.  These interactions span from booking to debriefing and we even offer opportunities to be part of marketing and game design as you grow in your role.  We seek growth minded, positive individuals that will thrive in a collaborative environment allowing opportunities for innovative experiences, process enhancements and creativity to drive business success and growth through guest experiences.  

Game Host Role:

• Greet and check in guests.  Even our entry to be building is elaborate.
• Explain the process and get customers comfortable with how escape rooms work.  
• Explain and enforce rules (You must be willing to step in and stop any dangerous or harmful behavior)
• Get into it!  Provide introductions to the room that are immersive and help set the stage for the experience the guest is about to have.  The more animated and enthusiastic you are, the more they will enjoy their experience.  We start you with a script but we ask that you eventually put in your own flare.  
• After the game, debriefing is essential.  Recap game highlights and close the customer experience with a photo.   When the game is over, guests need to be as excited as when they went into the experience.  
• Reset the room for the next customer ensuring that everything is working well.  An eye for detail is essential.  Forgetting a lock or misplacing an item can spoil the experience for the next group.  
• Identify props that need repair and do minor repairs or touch up in your downtime.  Ensure that electrical/computer repair needs are communicated to our Chief Engineer immediately to discuss work-arounds or have things fixed immediately.  
• Basic cleaning of lobby, rooms, and bathrooms is expected.  
• Other tasks may be assigned as needed and we like staff that are eager to keep busy.
• Don't forget to HAVE FUN!  

Requirements: 

• Familiarity with the world of escape rooms is preferred but not essential as we do things a bit differently.  
• Comfort with public speaking
• One year of customer service/guest service experience preferred
• Minimum high school graduate preferred 
• Strong organizational skills
• Strong team work mentality to pitch in and help others when possible
• Excellent guest service ability.  We use the term guest for a reason.  They are guests in our facility and are to be treated accordingly.  
• Ability to manage difficult situations like stopping rooms while still preserving the guest experience is a tough ask but you will need to be able to enforce rules in a way that does not offend or anger guests.  If situations need a higher level of attention, refer quickly to owners to ensure that the guest gets the message from the top.  
• Enthusiastic personality while also able to work hard.  There is always something to do.  
• Reliable transportation and ability to be on time to our facility in Statesville (28677)
• Theatrics are encouraged.  We use costumes and big personalities a lot to create an experience guests want to share with others.  

What We Offer:

• Paid training at $7.50/hour to learn the rooms and your role as a guest host.  Training times vary as some people jump in and bloom quicker than others.  Our goal is to provide you with the training that will allow you to be successful in your role.  So we do not have a defined training timeframe. 
• Starting game host pay is $14/hour 
• Advancement potential exists.  We will find our management team in the game hosts that excel.  
• Flexible schedules
• Fun work environment
• Potential bonuses for Team Building Events planned on days we are normally closed.  
• Work is Part Time, often evenings and very focused on weekends.  Flexibility occasionally is available but if you have regular weekend commitments, please do not apply.  
• We are an EEOC employer 

How to Apply:

• Email us at the link below.  
• Provide us with a resume and a letter.  In the letter, share with us why you think you will be a great candidate for our GAME HOST position.  Provide us with examples of how you have worked in a customer/guest service setting before and/or theater experiences you have been involved in.
• We will need three non-family references.  Please know we do call references.  We are looking for you to select people that can speak to the skills we are looking for listed above.  
• Qualified applicants will be called to do screening interviews as positions are available to fill.  
• Applicants that pass initial screening will be called in for a face-to-face interview.  This is your chance to engage with us and let us know more about you and your personality.  We conduct behavioral based interviews so we will have questions to ask you but we want you to sell us on how you would be the perfect person for this role.  This is, in essence, a casting call.  Our staff members are part of our experiences.  So be prepared to be in the spotlight and show us the star that you are.  
• Our application process will narrow down candidates and we will have you participate in an escape room experience.  This offers us the chance to see how you work with a team and gives you exposure to our brand of escape room experience.  You will be doing the room with other applicants and other people we select.  Often we bring in local business owners.